Platform BPO: Process Outsourcers Take A New Approach To Traditional BPO

Outsourcers like Accenture, Genpact, Infosys, and Tata Consultancy Services (TCS) are making another run at the BPO market. This new line of attack is based on a standard software "platform" underpinning the BPO offering. No longer will these and other suppliers take over the hodge-podge of client systems in order to run the process. They now offer a full "integrated platform" that includes a standard software offering, not just the people and the process expertise. Forrester believes that including a standard software foundation will cut costs for clients by an additional 20% to 30% on top of the 15% to 20% savings of a traditional BPO solution.