Predictions Report

Predictions 2016: The Empowered Patient

How New Expectations And Technologies Will Drive The Healthcare CIO's Agenda

November 10th, 2015
Kate McCarthy
With contributors:
Alex Cullen , Diane Lynch


2016 will introduce healthcare organizations to the empowered patient, triggering changes across technology and business models. In response to this changing landscape, CIOs will face increased demands for interoperability, security, and infrastructure updates related to mergers and acquisitions (M&As) as well as for an improved business technology (BT) agenda. This brief gives CIOs an overview of the major issues that healthcare CIOs will face in 2016 in the realms of data, patient expectations, and where and when patients get care.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.