Predictions Report

Predictions For 2014: Technology Monitoring

Monitoring Advances From Providing Reactive Information To Predictive Business Insights

February 3rd, 2014
With contributors:
Jean-Pierre Garbani , Eveline Oehrlich , Michelle Mai

Summary

In 2014, technology monitoring priorities for infrastructure and operations (I&O) professionals can no longer only focus on technology offerings that serve internal business services but must also safeguard business technology (BT) plans that encompass technology, systems, and processes to win, serve, and retain customers. I&O professionals must also understand that these new approaches could be underpinned by legacy IT systems. Forrester predicts that there will be eight key monitoring solutions developments in 2014 that will help I&O professionals with their technology monitoring strategy. This report provides advice on how to successfully create a monitoring strategy in 2014 and takes into account the expected important solution developments.

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