Trends Report

Predictive Analytics Can Liberate I&O Pros From The Tyranny Of Firefighting

I&O Transitions From Reactive Mode To Customer Obsession

July 27th, 2016
Milan Hanson, null
Milan Hanson
With contributors:
Eveline Oehrlich , Vanessa Wegner , Diane Lynch


The business expects infrastructure and operations (I&O) pros to be emergency responders. When customer and business applications are not performing — or not working at all — it affects the entire business. I&O pros must drop everything and wade through the increasingly complex web of infrastructure and applications to quickly find and fix the problem. Predictive analytics can reduce the find-and-fix time. But more importantly, it can help you prevent problems before they even occur.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.