Prepare For 2020: Transform Your IT Infrastructure And Operations Practice

By 2020, the proliferation of as-a-service technology, tech-savvy workers, and increased business complexity will widen the gap between business demand and traditional IT supply. In this new era, workers will still need desktop, laptop, tablet, and mobile devices to get their jobs done. Developers will still need computers, storage, and networks. But they won't necessarily need their traditional supplier, the IT infrastructure and operations (I&O) organization, to provide it directly. To survive and thrive in the future, CIOs must embrace what Forrester calls "empowered business technology" (BT) and the new operating model that comes with it. In turn, leaders of the I&O organization must follow suit. This report sets the vision to help I&O leaders and teams prepare by examining how these trends will affect the I&O organization, its practices, roles, and skills.