Trends Report

Prepare For The Evolution Of Workplace Services Pricing Models

As The Market Standardizes Core Offerings, Sourcing Professionals Need To Understand Tradeoffs

August 9th, 2013
WB
Wolfgang Benkel
With contributors:
Christopher Andrews , Fraser Tibbetts

Summary

Service desk and workplace services have evolved over the past few years from a strong end user, on-site model to a more automated, remotely managed delivery model. With standardization and automation, the overall efficiency and the quality of service delivery are increasing, even as the price of managed workplace services becomes far more competitive. However, any changes you make to your workplaces services must be carefully considered, due to the close connection of these services to the experience of your workforce. This document describes the main service price factors, current pricing trends, the differences between managed workplace services, and new emerging workplace services delivery models.

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