Trends Report

Prepare Your Infrastructure And Operations For 2020 With Tools And Technologies

Tools And Technology: The I&O Practice Playbook

July 25th, 2013
JG
Jean-Pierre Garbani
With contributors:
Doug Washburn , David Brodeur-Johnson , Eveline Oehrlich , Kelley Mak

Summary

As more and more business services are provided through cloud and mobile technologies, business users see an opportunity to gain more control over IT, decentralize IT functions, and move from a centralized IT to an empowered business technology (BT) model. However, this is more complex than it appears. The vast majority of corporate management and control functions reside on legacy hardware and software. The challenge is to integrate these systems of record with newer systems of engagement based in the cloud and on new mobile devices and apps. This report helps IT infrastructure and operations (I&O) leaders evolve from traditional IT to empowered BT by looking at the integration of systems of record with systems of engagement and the best ways to improve customer and employee experience while reducing support costs.

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