Trends Report

Prepare Your Services Sourcing For Future Success

June 26th, 2013
WB
Wolfgang Benkel
With contributors:
Christopher Andrews , Fraser Tibbetts

Summary

The way you source IT services is undergoing a revolution. The fundamental business requirements related to globalization — constant cost pressure paired with uncertain future market conditions — and the need for "everywhere," "at any time" access creates new challenges for sourcing professionals. Providers are accelerating the pace of change with new market offerings that create real innovation and support new business technology mandates. Sourcing professionals, however, need to be prepared if they expect to maximize the benefit of these new market changes and to take advantage of future trends. This report provides an overview of the most fundamental and long-term trends shaping the services sourcing market and a description of how we see major providers reacting to these changes. It also describes how clients have to prepare their services sourcing environment to gain the highest benefits from providers' emerging offerings by managing their fundamental business requirements.

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