Best Practice Report

Prioritize Accessibility In Procurement For Better CX And EX

 and  seven contributors
Sep 10, 2024

Summary

Accessible procurement is a foundational ingredient for any accessibility program, yet over half of businesses committed to creating accessible experiences haven’t made this a focus. Others have struggled to get it right given the competing priorities in most procurement practices and the unique challenges of evaluating vendors’ accessibility. Organizations getting this right partner with business, procurement, and legal colleagues to integrate new steps before, during, and after procurement. This report outlines best practices for procuring accessible technologies and services and offers resources for readers working to implement these practices.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).