Best Practice Report

Prioritize Accessibility In Procurement For Better CX And EX

September 10th, 2024
Gina Bhawalkar, Principal Analyst
Gina Bhawalkar Principal Analyst
With contributors:
Ian Jacobs , Jeffrey Rajamani , Stephen Powers , James McQuivey, PhD , Danielle Jessee , Georgiana Swan , Shayna Neuburg

Summary

Accessible procurement is a foundational ingredient for any accessibility program, yet over half of businesses committed to creating accessible experiences haven’t made this a focus. Others have struggled to get it right given the competing priorities in most procurement practices and the unique challenges of evaluating vendors’ accessibility. Organizations getting this right partner with business, procurement, and legal colleagues to integrate new steps before, during, and after procurement. This report outlines best practices for procuring accessible technologies and services and offers resources for readers working to implement these practices.

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