Trends Report

Put A Plan In Place To Improve The Employee Experience

Where Technology Investments And Strategy Link To EX

November 17th, 2017
With contributors:
Christopher Voce , Clare Garberg , Diane Lynch


Few areas of technology are as fundamental to the employee experience as the devices and software they use. But chances are, your firm and executive colleagues view them as a cost and risk center. Changing this perception starts with documenting precisely how your technology investments and strategy link to the employee experience strategy and goals of your business. This report helps infrastructure and operations (I&O) pros develop a strategic plan for employee-facing technology and shows what to include, how to put it together, and how to keep it relevant and alive. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to include our most recent data and research insights on trends and technology tools.

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