Summary
Today's ERP applications are still too complex and inflexible. Organizations continue to be plagued with customization and upgrade headaches as a direct result of the software's rigidity and poor match with real-world business processes. Help may be at hand, however, with the emergence in next-generation apps of two drivers of process flexibility. Graphical workflow tools coupled with the broader development possibilities offered by platform-as-a-service cloud environments look set to better bridge the divide between ERP and end user requirements.
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