Summary
As more firms examine software-as-a-service (SaaS) as an option for strategic enterprisewide deployments, SaaS buyers are weighing the tradeoffs between the appeal of fast deployment, flexibility, upfront cost savings, and reduced dependence on internal IT resources against concerns over risk, security, and total cost of ownership. Forrester recently spoke with several satisfied SaaS clients about their deployments in order to get details about the selection process, their reasons for moving to the cloud, and the successes and challenges they've faced thus far. These cases offer actionable advice for sourcing and vendor management (SVM) professionals who are deciding whether SaaS makes sense for their solution needs and wondering how to make SaaS deployments successful.
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.