Trends Report

Redesign Bank Branches In Response To COVID-19

June 18th, 2020
With contributors:
Oliwia Berdak , Corrado Loreto

Summary

Branch reopening strategies need to focus on limiting the number of customers and employees and streamlining and communicating bank operations. Banks must redesign their physical spaces to reduce human contact and improve safety for both customers and employees. Banks need to balance individual safety and individual privacy as they plan for employees’ return to work.

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