Summary
As communications and collaboration infrastructures (CCIs) start to coalesce into broader suites, infrastructure and operations (I&O) professionals need to ensure that the right road map will optimize upfront and ongoing expenses and increase user adoption. In addition, the road map needs to consider adjacent technologies that can affect system performance, user experience, and risk and compliance policies. This report will identify best practices for developing and managing a road map that incorporates the overall CCI strategy and architecture.
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