Trends Report

Refocus Process Automation To Rescue Your Digital Transformation

Mastering The Post-BPM World Of Digital Process Automation

May 17th, 2018
JR
John Rymer
With contributors:
Ted Schadler , Christopher Mines , Allison Vizgaitis , Andrew Reese

Summary

Enterprises struggle to transform to digital business because they don't automate the operational processes that underpin customer journeys. Breakdowns in processes like parts and service scheduling, pricing, returns, and warranties derail customer journeys, creating a huge task for application development and delivery (AD&D) pros. A new generation of digital process automation practices, platforms, and plans are the answer. Read this report to learn what these are and how to adopt them.

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