Summary
Intense demands for software to win, serve, and retain customers are driving new ways of organizing application development and delivery (AD&D) groups. Pure shared-services models emphasizing high labor utilization are out, and new models emphasizing speedy delivery are in. Read this report, part of the application development strategy, structure, and sourcing playbook, to learn the three new models emerging for organizing enterprise AD&D groups in the age of the customer. This is an update of a previously published report; Forrester reviews it periodically for continued accuracy and relevance.
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