Demands to meet regulatory requirements and to ease eDiscovery burdens are driving 2010 message archiving adoption. Effective message archiving programs can go a long way in achieving IT operational objectives, like lowering storage costs and mitigating legal risk associated with eDiscovery. Yet stakeholders report customer satisfaction concerns and significant gaps in current solutions. To succeed with message archiving, information knowledge and management professionals will need to navigate complex eDiscovery requirements, internal organizational demands, changing solution models, and other key considerations.