Trends Report

Reinvent Your Bank To Remain Relevant

Executive Overview: The Digital Banking Strategy Playbook

February 9th, 2021
With contributors:


Empowered customers are transforming their relationships with banks and changing the industry's competitive landscape in the process. To avoid irrelevance, banks must embrace the future of banking, which will be invisible, connected, insights-driven, and purposeful. The digital banking strategy playbook helps banking executives bolster their strategy in a dynamic environment. Forrester reviews and updates this research periodically for continued relevance and accuracy, most recently in January 2021.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.