Summary
Empowered customers are transforming their relationships with banks and changing the industry's competitive landscape in the process. To avoid irrelevance, banks must embrace the future of banking, which will be invisible, connected, insights-driven, and purposeful. The digital banking strategy playbook helps banking executives bolster their strategy in a dynamic environment. Forrester reviews and updates this research periodically for continued relevance and accuracy, most recently in January 2021.
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