Research Overview: Customer Analytics Technologies And Services

August 2nd, 2021
With Contributors:
and Jeremy Vale


This research overview curates Forrester’s top research in customer analytics technology and services to help CI pros and customer experience (CX) leaders understand the landscape and shortlist providers that meet their specific business needs.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.