Essentials Report

Research Overview: Technology And Software Services

A Guide To Forrester's Application And Infrastructure Services Research

January 12th, 2021
With contributors:
Ted Schadler , Diego Lo Giudice , Bill Martorelli , Liz Herbert , Allen Bonde , Duncan Jones , Nigel Fenwick , Alessia Stewart , Madison Bakalar


Tech and software services buyers face a complex landscape. Many services providers position as end-to-end digital transformation partners or the top partner for a specific platform, but when it comes to determining the right partner for your specific near- and long-term needs, who excels in what can get lost in overlapping messaging and terminology? This report provides application development and delivery (AD&D) pros with a summary of our research on several key areas of the services ecosystem: custom app development and testing, enterprise app implementation, app modernization, and managed services.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.