Essentials Report

Research Overview: Vendor Management For Customer-Obsessed Enterprises

An SVM Leader's Guide To Research About What Matters To Their Firm's Customers

October 1st, 2019
Duncan Jones, null
Duncan Jones
With contributors:
Craig Le Clair , Liz Herbert , Christopher Mines , Luis Deya , Shayna Neuburg


Technology suppliers are increasingly central to firms' innovation and differentiation, which means that vendor management offices (VMOs) need to change. This report provides an overview of a range of Forrester's research that helps VMOs evolve beyond their traditional role of cost containment and service-level agreement (SLA) enforcement. It includes links to reports specifically for VMO leaders and for the colleagues with whom the VMO must collaborate in order to drive this evolution.

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