Essentials Report

Research Overview: Vendor Management For Customer-Obsessed Enterprises

An SVM Leader's Guide To Research About What Matters To Their Firm's Customers

October 1st, 2019
With contributors:
Craig Le Clair , Liz Herbert , Christopher Mines , Luis Deya , Shayna Neuburg

Summary

Technology suppliers are increasingly central to firms' innovation and differentiation, which means that vendor management offices (VMOs) need to change. This report provides an overview of a range of Forrester's research that helps VMOs evolve beyond their traditional role of cost containment and service-level agreement (SLA) enforcement. It includes links to reports specifically for VMO leaders and for the colleagues with whom the VMO must collaborate in order to drive this evolution.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.