Trends Report

Retail Trailblazers To Emulate In 2022

September 16th, 2022
With contributors:
Fiona Swerdlow , Taylor Hansen

Summary

Retailers often look to each other for inspiration and ideas for digital transformation strategies. This report is a companion piece to the Forrester report “The Top Retail Technology Investments For 2021” — a digital professional and marketer’s guide to what buzzworthy initiatives retailers and brands would or would not invest in during 2021. In this report, Forrester profiles 13 retailers and brands that have executed successfully on last year’s top initiatives by applying best practices and innovative approaches. We advise Forrester’s retail clients to find inspiration in these case studies and use them to reach their organization’s own goals and objectives.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.