Summary
This role profile provides a job description and competency inventory for the conversation designer role. Conversation designers are responsible for leading the design of natural language exchanges between bots (variously known as chatbots, virtual assistants, and voice interfaces) and users (such as customers and employees). The successful candidate for this role will possess excellent language skills (in linguistics and especially writing), solid user research expertise, and strong cross-functional collaboration abilities (especially with engineering).
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.