Role Profile: Service Designer

March 17th, 2022

Karine Cardona-Smits

With contributors:

Ian Jacobs , Gina Bhawalkar , Wesley Patterson , Shayna Neuburg

Summary

This role profile provides a job description and competencies for the service designer role. This role works with a multidisciplinary team of designers, subject-matter experts, product managers, and business stakeholders to create solutions that exist in the digital and physical realms. The service designer is a hands-on design expert, taking concepts and service solutions forward and working together with partners to implement services in a variety of communities and settings.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.