Role Profile: Service Designer

March 17th, 2022
With contributors:
Ian Jacobs, Gina Bhawalkar, Wesley Patterson, Shayna Neuburg


This role profile provides a job description and competencies for the service designer role. This role works with a multidisciplinary team of designers, subject-matter experts, product managers, and business stakeholders to create solutions that exist in the digital and physical realms. The service designer is a hands-on design expert, taking concepts and service solutions forward and working together with partners to implement services in a variety of communities and settings.

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