This document provides vendor strategists with an analysis of the software-as-a-service (SaaS) CRM market in Asia Pacific (APAC). This report focuses on market data, including market size and growth forecasts, for key segments in APAC's enterprise SaaS CRM market, with data obtained from interviews with 384 CIOs and IT decision-makers at large and SMB enterprises in the region. In addition, the report covers the competitive landscape for SaaS CRM and profiles the market's five key players, Salesforce.com, RightNow Technologies, Oracle-Siebel, NetSuite, and SugarCRM.