Summary
This document provides vendor strategists with an analysis of the software-as-a-service (SaaS) CRM market in Asia Pacific excluding Japan (APEJ) in 2009 based on a survey of 530 CIOs and IT decision-makers at large and SMB enterprises in the region. The research analyzes the adoption trends, usage patterns, drivers, and inhibitors of SaaS CRM within organizations. The data in this report includes market size and growth forecasts for key segments in APEJ's enterprise SaaS CRM market. The document also covers vendor penetration of the companies like salesforce.com, Oracle, and NetSuite among others.
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