SaaS Vendor Evaluation: Criteria To Track For Business Outcomes

Sourcing and vendor management (SVM) executives have spent the past few years building frameworks, templates, and checklists for software-as-a-service (SaaS) selection. This has helped them reduce risks but hasn’t helped tie vendor relationships to business success. Sourcing decision-makers need to focus not only on risk mitigation but also on growth and innovation. Most SVM teams do not know how to manage SaaS vendors for business outcomes. This report will lay out key criteria to assess and track what will be strong indicators of alignment with business goals and execution on the business technology (BT) agenda.