SaaS Vendor Management Tools Gain Relevance

With software-as-a-service (SaaS) spend on the rise and firms expanding SaaS usage across broader populations of users, many Forrester clients say they are centralizing procurement and vendor management of SaaS. At the same time, however, clients tell Forrester they need more tools to help them track and manage the value of their SaaS vendors and performance against service-level agreements (SLAs). Key goals for vendor managers in their SaaS relationships include tracking and managing spend, contracts and SLAs, and vendor governance. This document will help vendor managers understand the emerging categories of tools available to manage their SaaS vendors so they can begin to formalize a SaaS vendor management strategy.