Summary
Business capability maps provide a framework for capturing key characteristics of a firm's business model and core functions that can then be used to assess business needs, understand IT costs, and align investments with strategic priorities. Enterprise architects (EAs) who embark on developing and using a capability map frequently have questions as to where to start and what to include in this map. Forrester has developed a sample business capability map for insurance that EAs can leverage to build a capability map for their firm.
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