Trends Report

SAP Implementation Best Practices

Lessons Learned From The Forrester Wave™ Client References

October 5th, 2007
With contributors:
Christine Ferrusi Ross , Francesca Bartolomey

Summary

Forrester surveyed 60 SAP implementation client references and found that they were most satisfied with providers' technical expertise and value for the money. The references rated the providers lower in areas like business process knowledge, issue resolution, and industry expertise.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.