Summary
For many IT sourcing customers, the arguments and potential legal battles concerning what is in scope and what is not — both for project work and managed services engagements — are constant thorns. The Australian Department of Defence, in the design of its new IT sourcing engagement model is seeking to avoid such issues through a flexible agreement — skills are always readily available, but they are only paid for when used, without the constant requirement to negotiate (or renegotiate) contracts. It is still early days in deal negotiation, but the groundwork is being laid for a new type of sourcing engagement model centered on customer flexibility.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).