Trends Report

Service Providers Up The Ante On Digital Operations With Intelligent IT Automation

November 20th, 2018
With contributors:
Sandy Rogers , Rich Lane , Julia Caldwell , Diane Lynch


Global systems integrators (GSIs) are often an entry point for advanced automation technologies that support operational processes. Major service providers are building cognitive and robotic process automation (RPA) solutions that promise to make a dramatic impact on IT delivery costs, service quality, and customer satisfaction. Infrastructure and operations (I&O) professionals should read this report to understand how best to leverage and work with their service providers’ automation portfolios and integration services as artificial intelligence (AI)-related I&O solutions alternatives expand.

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