Summary
Global systems integrators (GSIs) are often an entry point for advanced automation technologies that support operational processes. Major service providers are building cognitive and robotic process automation (RPA) solutions that promise to make a dramatic impact on IT delivery costs, service quality, and customer satisfaction. Infrastructure and operations (I&O) professionals should read this report to understand how best to leverage and work with their service providers’ automation portfolios and integration services as artificial intelligence (AI)-related I&O solutions alternatives expand.
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