Decision Tool

Services Transitioning Review Checklist

July 30th, 2013
With contributors:
Christopher Andrews , Fraser Tibbetts


In today's highly mature outsourcing market, many customers have already outsourced, resulting in fewer pure greenfield opportunities — transitioning between suppliers is increasingly a vector for vendors gaining market share or for customers optimizing their roster of suppliers. This checklist highlights key questions to consider while planning to transition an existing workload from one service provider to another. This checklist is designed to assist clients who are transitioning existing contracts to alternative suppliers by outlining key questions across five major phases. It complements our best practices strategy document on the same subject. This tool is not intended as a complete service transition methodology in and of itself. The tool focuses on key questions to ask during the five key phases of transition.The checklist can help SVM professionals validate their approach to transitions by making sure they have not overlooked key areas of concern. For further assistance with services transition, Forrester offers contract review advisory sessions.

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