Set A Balanced Strategy For Successful Telecom Sourcing

The European telecom services market is heading in two opposite directions. At one end, a growing number of enterprises are bringing control over key telecom and network functions back in-house and opting for greater use of multisourcing service provisioning. Such firms rely on increasing numbers of small, short-term provision contracts. At the other end of the spectrum, some organizations are choosing to outsource most or all of their telecom services requirements. These sourcing approaches, and intermediate variants of them, while equally valid, work best for certain types of buyer firm. Moreover, every telecom sourcing approach has associated challenges and will not be successful unless the buyer firm's sourcing team plans for them upfront. Forrester used in-depth interviews with 10 large European enterprise user organizations to identify best practices in matching telecom services sourcing principles with organizational business strategies and priorities.