Best Practice Report

Seven Common Mistakes In Indian Mobile Banking Functionality And How To Fix Them

Learn From Best Practices To Evolve Mobile Banking Experiences

July 26th, 2019
AG
Arnav Gupta
With contributors:
Ashutosh Sharma , Amit Bhatia , Meng Liu , Benjamin Ensor , Sukriti Dangi , Bill Nagel

Summary

Forrester recently concluded its Forrester Industry Wave™ evaluation of mobile banking apps in India, which assessed the functionality and user experience (UX) of the mobile banking apps of seven large Indian banks. Read this report to discover the common functionality mistakes Indian banks make and the lessons that digital teams can learn from examples of the best mobile banking apps in India and the rest of the world.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.