Shift Focus From Testing To Software Quality Management For Business Transformation

While no one argues that quality is not vital to software delivery, too many organizations still take a tactical approach. Testing, in all of its parts, ensures that an application works; however, if an application doesn't improve or elevate the business' ability to execute, is it truly a successful application? Application delivery teams must take a more strategic approach to planning application quality to be sure to meet both business and technical needs and to reduce waste and inefficiencies in testing. Quality management (QM) is the right way to achieve this. QM today is much more pragmatic than the old total QM approach; pragmatism is the hallmark of today's QM, and the quality management office (QMO) takes a strategic approach, partnering with the business to "bake" quality into applications without adding overhead.