This report outlines the process and procedures of Forrester's solution for security and risk (S&R) professionals looking to build their identity and access management (IAM) strategy. S&R professionals often overlook IAM processes — they believe that choosing the right IAM product will alleviate all the issues and friction with user onboarding, transfer, and leaving processes. This report highlights the most critical identity management processes and explains how S&R pros should re-engineer them and define the right policies when the organization implements, expands, or revamps its IAM infrastructure.