Trends Report

Six Emerging Insurance Technologies Boost Customer Value And Agility

August 26th, 2019

Summary

Customers, carriers, and agents operate digitally; insurance digital business teams must meet their expectations by executing digital road maps and commercializing innovations faster. Digital technology and processes create customer value and grow revenue.
Streamlined digital operations boost business agility and create competitive advantage. Six emerging technologies will revolutionize insurance customer experience and business operations. Balance customer obsession and efficiency to focus your priorities.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.