Trends Report

Smaller India-Based Infrastructure Providers Can Be The Right Size For The Right Clients

Unlocking Value With Second-Tier Offshore Firms

September 18th, 2007
With contributors:
Christine Ferrusi Ross , Allison Thresher

Summary

Although massive IT outsourcers like Atos Origin, ACS, CSC, IBM, and HP still take on the majority of infrastructure management work, and the growth of the India-based service providers has been well-documented, there are cases where bigger isn't better. Hundreds of global infrastructure management clients are already benefiting from lower cost remote service delivery in selective outsourcing deals delivered by smaller Indian firms. There are, however, additional risks and challenges that these clients face. To help sourcing and vendor management professionals make educated decisions about which provider to hire, Forrester investigated seven smaller India-based firms that provide IT infrastructure management services.

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