Trends Report

Social Businesses Excel At Customer Experience

Open Information And Knowledge Sharing Help CX Professionals Navigate An Evolving CX Ecosystem

January 26th, 2016
TJ Keitt, null
TJ Keitt
With contributors:
Harley Manning , Art Schoeller , William Willsea , Kara Hartig


Customer experience (CX) ecosystems change rapidly. To help their businesses keep pace, CX leaders must help their companies share information and expertise with customers and partners — the hallmarks of a social business. This report outlines how a social business helps create and maintain outstanding experiences and how CX professionals help their companies transform into a social business.

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