Trends Report

Spark, Nurture, And Fire Up Empathy To Drive Innovation

 and  four contributors
Jun 02, 2023

Summary

Empathy is a hard thing to pin down, make tangible, and get right. In fact, only 62% of senior executives say that they can put themselves in their customers’ shoes. This report explores how you spark, nurture, and fire up (scale) empathy to change the discourse within an organization and drive both incremental and transformational innovation. It also details how to avoid empathy’s perils.

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