Summary
A digital adoption platform (DAP) can drive the success of a digital transformation program, primarily by improving the usage of, adoption of, and engagement on digital workplace solutions for employee-facing technologies. The DAP market is evolving at a dramatic pace as new vendors enter the fray and existing vendors enhance their offerings. Forrester’s New Wave evaluation of DAP providers assessed the most significant providers in the category as of late 2022; this report summarizes the key lessons of that research to help technology executives make the most of their DAP journey.
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