Best Practice Report

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Four Lessons From The Forrester New Wave™: Digital Adoption Platforms, Q4 2022

July 12th, 2023
Vasupradha Srinivasan, Principal Analyst
Vasupradha Srinivasan Principal Analyst
With contributors:
Ashutosh Sharma , Arjun Kalra , Bill Nagel

Summary

A digital adoption platform (DAP) can drive the success of a digital transformation program, primarily by improving the usage of, adoption of, and engagement on digital workplace solutions for employee-facing technologies. The DAP market is evolving at a dramatic pace as new vendors enter the fray and existing vendors enhance their offerings. Forrester’s New Wave evaluation of DAP providers assessed the most significant providers in the category as of late 2022; this report summarizes the key lessons of that research to help technology executives make the most of their DAP journey.

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