Best Practice Report

Stop Tripping Your Mobile Banking Customers Up At The Door

Digital Feature Fix: Focus On Building Convenience And Trust During Mobile App Login

March 1st, 2019
With contributors:
Ashutosh Sharma , Andras Cser , Benjamin Ensor , Sukriti Dangi , Bill Nagel

Summary

Many mobile banking apps create a poor first impression by making customer enrollment and login harder than they need to be. To help digital banking teams avoid this common pitfall, this brief both explains why mastering the login experience is important and illustrates good practices from leading firms. Read this report to understand how to deliver a good login experience.

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