Structure: Go Beyond People, Process, And Technology To Build A High-Performing IT Operating Model

As organizations become more customer obsessed, the IT operating model must adapt to new customer demands, and that shapes the way IT organizations deliver value. Moving IT processes from one silo to another is not the solution. To succeed in this ever-changing environment, tech execs must design an adaptive high-performing IT operating model structure that comprises a network of internal and external operating units working toward the same goal — delivering value to your customers. Using Forrester’s High-Performing IT Operating Model framework, tech execs can scope the work IT does and define who does the work, how the work is done, where the work is done, and who manages the work.