Trends Report

Successful Digital Transformations Focus On Three Core Elements

Learn From Digitally Advanced Firms’ Mastery Of The New Rules Of Business

April 19th, 2022
With contributors:
Matthew Guarini , Amanda LeClair , Kara Wilson , Taanya Malhotra , Kim Cevoli , Jen Barton


Digitally advanced firms think about execution differently to transform and grow. This study of services decision-makers in enterprises reveals the techniques they deploy to deliver higher growth, including prioritizing customer and employee experiences, coordinating for customer-focused operations, and innovating through partner ecosystems. As part of its future fit technology strategy, every firm can apply these lessons to transform and grow successfully.

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