Trends Report

Successful Digital Transformations Focus On Three Core Elements

Learn From Digitally Advanced Firms’ Mastery Of The New Rules Of Business

April 19th, 2022
Ted Schadler, VP, Principal Analyst
Ted Schadler VP, Principal Analyst
With contributors:
Matthew Guarini , Amanda LeClair , Kara Wilson , Taanya Malhotra , Kim Cevoli , Jen Barton

Summary

Digitally advanced firms think about execution differently to transform and grow. This study of services decision-makers in enterprises reveals the techniques they deploy to deliver higher growth, including prioritizing customer and employee experiences, coordinating for customer-focused operations, and innovating through partner ecosystems. As part of its future fit technology strategy, every firm can apply these lessons to transform and grow successfully.

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