Trends Report

Supplement Your Employee Crisis Communication With Your Chatbot

April 13th, 2020

Summary

Use your chatbot to provide key communication – it can answer common questions, help users submit tickets to response teams, and aid navigation to existing information. Ensure that you don’t overwhelm users – save push notifications for critical communication only. Use what you already have — after the chatbot provides critical communications, leverage links to existing information to create an easy-to-navigate, centralized information source.

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