Summary
The CIO's role is clearly evolving to become less technical and more business-oriented. Indian CIOs have started looking beyond IT when engaging systems integrators (SIs) with the objective of driving business results through innovative business solutions. Forrester's survey of CIOs in India identified a large gap between what these execs expect from their SI partners and their actual experiences; it also found a pervasive CIO perception that SIs in India focus too much on technology. This report presents Forrester's iterative framework for SIs to refine their sales, delivery, and client service strategies, become more business results-driven, and better engage CIOs in India.
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