CISOs face the constant challenge of aligning their strategic security initiatives with business and customer needs. At the same time, CIOs complain that security gets in the way of delivering on digital transformation commitments to enable the business. To develop an aligned security and IT strategy and ensure continued competence, CISOs and CIOs must engage with empathy and integrity in their interactions. This report lays out the four steps security leaders should take to assure the backbone of a trusted business.