Decision Tool

Takeaways From Forrester’s Global Emerging Technology Survey

March 30th, 2021
Julie Ask, null
Julie Ask
With contributors:
Fiona Swerdlow , Alessia Stewart


From October 2018 to December 2020, 365 digital business executives completed Forrester’s Global Emerging Technology Survey. A summary of the survey’s top-line results are shared in this report. We invite digital business executives involved in their company’s digital experience strategy to participate in the newest iteration of this survey. To thank you for your time, we will send you a personalized scorecard comparing your results to industry averages. A summary of the survey’s top-line results are shared in this report; you can access them via the Download option above.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.